Have a great day! Please have a wonderful rest of your day! If you have any other questions or concerns, please don't hesitate to contact us. Again, we are truly sorry for this inconvenience and greatly appreciate your understanding. Please feel free to review our return policy on our website. We have implemented a 40/30 day return policy for items in original condition in order to keep our costs low so we can pass the savings back to you, our customers. We ask that items be inspected for satisfaction immediately upon receipt so they can be returned right away. Please note, items must also be returned in original condition. To confirm, the item does not meet our 40/30 day return criteria and, therefore, cannot be returned. I'm sure multiple people are getting the same message: Thank you for contacting Sierra Customer Service! We are very sorry to hear that you are not satisfied with your product. Dear Amy sent me a nice automated message without any recognition of me nearly breaking my foot, which I clearly stated in my message to them. They should be lucky I didn't break anything, because I would have sewed them after this response. The shoe didn't fit into the old 3-pin binding properly and the soft rubber made me slip out multiple times. I just tried them out last weekend and nearly broke my foot. ![]() I bought cross country ski boots on their website. I had good experience in the past, but this time, just horrible. I had no idea Sierra Trading Post was bought up. If you want a simple shower solution for a really fair price, Bravo Sierra is a sweet deal. Plus, if you’re heading to the cabin for a weekend, you only need to toss the canister in your bag and you’re ready to go. In other words, their ideology is, you need them more than they need you. The Bravo Sierra Hair, Body Wash, & Shave is under 10, and covers all of those bases well. You, the customer, are a mere inconvenience that has made them multi-billion-dollar corporations. ![]() Sierra and FedEx equally offer no customer service, and frankly, neither care if you receive your items undamaged and on time. Additionally, Sierra didn't delay charging my account for the items they couldn't ship because they needed to ‘verify’ my address. Funny, my address has been verified numerous times by all the carriers, including FedEx, that have been delivering packages during the pandemic. I only found out because I contacted them for the first time to see why my package hadn't shipped yet. Oh, also, my order was delayed by Sierra claiming my address hadn't been verified they never contacted me. She couldn't get me off chat fast enough. I contacted Sierra’s customer service, and the representative, Sandra, told me that I have to wait until 28 January they allow 15 days for FedEx to deliver. For example: For a video comparing different gear the "TLDW" comment should contain, at a minimum, the list of gear compared, and a basic overview of how the review is conducted.I placed my order on 13 January 2022, but FedEx, another joke of a company, has not delivered my package as of today, 22 January 2022.
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